At Kiddydos, we strive to ensure our customers are completely satisfied with their purchases. If you're not satisfied, our return and refund policy allows you to request a return within 30 days of receiving your item. Please read the guidelines below for more details.
1. Return Policy:
- You have 30 days after receiving your item to request a return.
- To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with the original tags, and in its original packaging.
- You’ll also need to provide the receipt or proof of purchase.
2. How to Start a Return:
- To initiate a return, please contact us at contact@kiddydos.com.
- Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
- Returns must be approved before sending back any items. Items sent back without prior approval will not be accepted.
3. Return Address:
- Once your return is approved, please send your items to the following address: [Insert Address Here]
4. Damages and Issues:
- Please inspect your order upon reception and contact us immediately at contact@kiddydos.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
5. Exchanges:
- We accept returns for defective items only.
- The fastest way to get the correct item is to return the defective one. Once your return is accepted, you can make a separate purchase for the desired item.
6. Refunds
- After receiving and inspecting your return, we will notify you whether the refund has been approved or not.
- If approved, the refund will be processed and credited back to your original payment method within 10 business days.
- Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
- If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at contact@kiddydos.com.
For further inquiries, please reach out to us at
Phone: +1 423 408 2136
Email: contact@kiddydos.com